Delivery time of orders by destination:
Portuguese and Spanish mainland, delivery is made within 2 business days after shipment.
Madeira Island, between 5 and 7 business days after shipment.
Azores Islands, between 6 to 12 business days after the expedition.
Other countries within 3 to 7 business days after shipment.
Free shipping to Mainland Portugal.
Other countries, please indicate the desired delivery address at: firstname.lastname@example.org.
1. RETURN OF DEFECTIVE PRODUCTS
The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities with respect to the ordered items. The return may be made within 15 days after notification of the defect and the product must keep its box and its identification tag. The seller will analyze the returned product and inform the user of the right to the refund (if applicable). As a rule, the seller will refund within 10 working days and, in any case, within 15 days from the date of confirmation via e-mail of the right to reimbursement. If the defect or non-conformity is confirmed as a justification for the return, the entire amount paid will be refunded. The refund of the amount paid will always be made using the same form of payment used in the purchase.
2. RIGHT OF WITHDRAWAL
The customer may, if he is not satisfied with the products supplied, return it within 15 calendar days after receipt. However, the right to return only occurs provided that the products:
– Have not been used.
– Keep the original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged).
– Have not been tampered with and keep the identification tag.